How can I cancel my subscription?

Modified on Thu, 30 Mar, 2023 at 5:57 PM

We’re sad to hear we couldn't convince you of Aumio. :(

Unfortunately, subscriptions can only be cancelled via the respective store through which they were acquired. To do so, open the Apple App Store or Google Play Store on your smartphone. Click on your avatar in the respective store to open your Apple or Google profile. In your profile, you will find the option to cancel your subscriptions under "Subscriptions" or "Payments and subscriptions".

Here you can find the official instructions from both stores:

Background

As a developer, we unfortunately have no way to cancel or refund subscriptions. Why? App Store policies do not allow us to sell directly to users. All sales to private end users must be made through Google or Apple and their app stores. This means that the sales contract is concluded between the end customer and Apple or Google as the seller; Aumio, as the manufacturer, is not a contractual partner. We only provide Apple or Google with the licences, which they in turn sell to the users. Cancellations, revocations and refunds must therefore be processed directly via the stores. Unfortunately, for tax reasons, our hands are tied at this point.

Nevertheless, we would very much like to learn more about why Aumio was not convincing and what we can improve in the future. Would it be open for a quick feedback call? It only takes 10 to 15 minutes. Feel free to book an appointment that suits you here. If this does not fit your schedule, no worries. :)