I subscribed, but playback is not possible.

Modified on Thu, 30 Mar 2023 at 05:29 PM

We are happy to hear that you gave Aumio a chance! :) All the more we are sorry that you had problems while signing up for the subscription. 


Usually, directly after purchasing the subscription via the respective Apple or Google App Store, all content in the app should be unlocked and all locks should have disappeared. If that didn't happen for you due to an error, then you can try clicking "Restore Purchase" at the bottom of the purchase screen on the device where the subscription was acquired. If the access only disappeared on devices / accounts to which the subscription was transferred, but not purchased directly, you can try to transfer the subscription again (the easiest way is to use the QR code in the settings).


If this does not work for you, please forward the following information to us:


  • Was the subscription purchased with the same account that is currently logged in? The email address you are currently logged in with must match the email address on the payment receipt.

  • Billing / confirmation email from the store so we can find the transaction in the stores.

  • A recent screenshot from the store to rule out that the subscription is no longer active for various reasons ("App Store" > "Account" > "Subscriptions" > "Aumio" for iOS or "Play Store" > "Account" > "Payments and Subscriptions" > "Subscriptions" > "Aumio" for Google).

  • A screenshot with the app information from the app (under "Profile" > "Settings" > "App Information") so we can make sure we have the right account


With this information, we may be able to better understand the issue. 


We're sorry that your Aumio journey had a bit of a bumpy start!

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